its sundae

Refund & Return Policy

We want you to love what you ordered. If something isn't right, we'll make it right — pinky promise.

Unopened Returns — Full Refund

Changed your mind? No hard feelings. If your order is unopened, unused, and in its original packaging, you can return it within 30 days of receiving it for a full refund back to your original payment method. Simple as that.

Opened Products — Exchange or Store Credit

We totally get it — sometimes it's just not the one. If you've opened your order and it's not quite what you were hoping for, reach out within 30 days and we'll sort you out with either:

Because our products are personal wellness items that have been used, we're unable to offer a cash refund on opened orders — but we promise we'll make it right. Your satisfaction matters to us.

How to Contact Us

Reach out to us and we'll respond within 24 hours:

✉️ support@itssundae.com

What We Need

When you reach out, please include your order number and a brief description of the issue. We'll respond within 24 hours.

Refund Processing

Approved refunds are processed within 5–10 business days back to your original payment method.

Last updated: May 2026

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